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JourneyWise FAQ

Medical

I have a medical condition. Can I buy Journeywise travel insurance?
Journeywise's travel insurance has a full pre-existing medical condition exclusion, (A pre-existing medical condition is a medical condition or any illness related to a medical condition which you or your companions knew about when purchasing this insurance). as detailed in the Description of Coverage. However, ring 0870 735 3600 now and we GUARANTEE to offer to insure you for a single trip (excluding cases where you or any of your party are over 30 weeks pregnant or have a terminal prognosis within 4 months date of departure.)

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How will my medical expenses be paid under this policy?
You will be reimbursed for medical expenses incurred as a result of a covered accident or sickness as detailed in the Description of Coverage.

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What is meant by Pre-Existing Conditions?
"Pre-existing" condition refers to injury, sickness, disease, illness or other medical condition that you knew about before you bought this insurance. For a complete description of Pre-Existing Conditions, please refer to the General Exclusions in the Description of Coverage.

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When do I need an E111?
If you are travelling within the European Union, you should secure a form E111 from your local post office to ensure free reciprocal treatment between the NHS and other national health services.

If you need treatment, you should present this at the time of treatment as it may save you paying the £35 policy excess from any claim under Section A (Medical and Other Expenses).

We recommend you always contact Journeywise as soon as possible when you need medical attention on your holiday.

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When do I register under the Medicare scheme?
If you are travelling in Australia and need medical assistance, you should enroll in the Medicare scheme to ensure free reciprocal treatment between the NHS and local health services To be eligible to enroll you must be a United Kingdom resident and will need to show your passport with an appropriate Visa, and acceptable identification (for example with Journeywise travel insurance, your medical emergencies will be covered in Australia and New Zealand, but if you seek treatment without enrolling in Medicare, we may ask you to pay a policy excess). We recommend you always contact Journeywise as soon as possible when you need medical attention on your holiday.

Medicare can be contacted at the following address:

                   Health Insurance Commission
                   P.O. Box 1001
                   Tuggeranong, ACT 2901
                   Australia

Or visit their web site : www.hic.gov.au

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This Page Last Updated : March 4, 2003